| voice based Outsourcing Services
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We can help you set up a center or identify a center through which you can obtain voice based services. The modules of services include
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| Decision Support Services
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- Site selection analysis
- Facility Procurement
- Technology assessment and Procurement
- Capital Requirements. ROI and Expenses Assessment
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| Contact Center Implementation Services
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- Facility Selection and Contract Negotiation Support
- Build Out, Project Planning and management
- Call Center systems selection support
- Communications, Facilities, Transport and Contract Negotiations
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| Staffing and Process Services
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- Manpower Planning
- Recruitment and Training Program Support
- Call Center/ACD Work Flow Design and Scripting
- Metrics Design and Reporting Guidance
- Staffing, Work-flows, Scripting and Process Integration
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| Automated Self-Service planning support
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- Technology Assessment and Selection Support
- Capital spending assessment
- Design support for self service offering
- Goals and Metrics Design and Reporting Guidance
- Post Implementation assessment and Customer Survey Support
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